IT Technician

Job Title:
IT Technician

Reporting to:
IT Team Leader

Purpose of Role:

To work as part of our IT team assisting and supporting the business IT requirements and providing day to day maintenance of our IT systems and services.

Who are we?

As a leading manufacturer of Caravans, Campervans and Motorhomes, Erwin Hymer Group UK build the biggest and best-known brands in the sector. Home of the brands: Elddis, Xplore and Buccaneer. Employing over 300 staff at our 115,900 sq m Consett site, our thriving manufacturing plant is at the heart of our company. Our company is part of German-based Erwin Hymer Group and owned by US giant, THOR Industries, Inc., the World’s largest leisure vehicle manufacturer.

We’re proud to build a vast choice of award-winning leisure vehicles, available from our growing network of specialist Retailers.

What you can expect:

• Salary up to £25,000
• Generous company pension
• Private medical cover
• 38 hours per week (4 day working week based on Monday to Thursday 8am-5pm)
• 26.5 days annual leave (includes bank holidays)
• Free onsite parking
• Access to employee benefits hub with discounts at thousands of partner brands

Key Responsibilities:

• To provide support for relevant equipment, hardware, software and related information systems
• To assist with the installation and implementation of equipment, hardware, software, and related information systems
• To ensure that upgrades or implementation to equipment, hardware, software, related information systems and services are performed effectively and within agreed timescales
• To organise resources and ensure support activities and projects are kept on schedule
• To assist in the maintenance of procedures ensuring that all equipment, hardware, software and related information systems are properly controlled and registered
• To assist in the provision, maintenance and undertaking of contingency plans and backup procedures
• To deal with PC problems (desktop PC’s, laptops and printers) and resolve mainstream software issues
• To support user maintenance such as active directory, telephone systems, department moves etc.
• To provide support for production-based systems for CNC’s, Alphacam etc.
• To create security / profile configurations
• To liaise with all areas of the business assisting and providing advice and support to all users
• To undertake any necessary training, development, or research to ensure technical expertise remains current
• To participate in 5S, supporting continuous improvement
• To work in a safe manner by driving positive behaviour and leading by example with regards to the Company’s health and safety policies
• To carry out any other duties not listed above as may reasonably be expected

All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.

This list of responsibilities is not a definitive list and is subject to change as the business needs deem necessary.

What are we looking for?

Essential:

• HNC qualified in a Computing discipline
• 5 GCSE’s Grade A-C/4-9 including Maths and English or equivalent
• Have experience of working in an IT related environment
• Have experience of all Windows operating systems
• Have excellent verbal and written communication skills
• Have excellent time management and prioritisation skills
• Have the ability to communicate at all levels
• Be a team player with the ability to build collaborative working relationships
• Have the ability to work without supervision, using own initiative
• Be flexible, reliable and adaptable

Desirable:

• Have experience of working within a manufacturing environment
• Have experience of using Lotus Domino/Notes

Please take note that EHG UK does not hold a UK Visa and Immigration (UKVI) Skilled Worker licence sponsor and are unable to sponsor any individuals for skilled worker sponsorship.

How To Apply

Simply send an up to date copy of your CV to: recruitment@erwinhymergroup.co.uk