Position : Aftermarket Parts Advisor   -   KHID-BT8GYW

Number Of Positions : 1

Main Purpose Of The Job : Working as part of a team to respond efficiently and effectively to requests for information relating to aftermarket parts enquiries 

Responsibilities :

  • Part identification
  • Sales and works order processing
  • Delivery error processing
  • Expediting urgent parts and providing delivery information
  • Ensuring all queries are followed up in a timely manner and that the retailer is kept informed throughout
  • Liaising both internally and externally with third parties to resolve retailer queries
  • Applying the company policies and procedures in a fair and consistent manner
  • Treating sensitive company information with absolute confidentiality
  • Applying General Data Protection Regulation rules
  • Handle basic technical enquiries
  • Attend industry shows and meetings including retailer visits
  • Treat sensitive company information with absolute confidentiality, apply General Data Protection Regulation rules Any duties detailed in the Customer Care Advisor, Warranty or Receptionist job descriptions as required
  • All other reasonable duties required to meet the ever-changing needs of the aftermarket
  • Involvement in 5S & Continuous Improvement initiatives
  • Adhere to H&S Policy
  • Adhere to Company Handbook
  • Adhere to Quality Policy
  • Adhere to Standard Operating Procedures
  • Adhere to IT Policy
  • Involvement in training requests

Qualifications :

  • Level 1 equivalent in English & Maths
    G.C.S.E. (or equivalent) in English and Maths

Skills & Experiences :

  • Must have the ability to read technical drawings 

Personal Attributes :

  • Ability to prioritise own workload and Multi-task.
  • Desire and ability to develop technical knowledge
  • Computer literate with a working knowledge of Microsoft office
  • Act with Integrity
  • Lead by example
  • Look after our Customers
  • Communicate effectively - we talk to each other not about each other Process driven
  • Promote a positive business image
  • Teamwork
  • Not wasteful of Company Resources
  • Support the Community and Environment

Normal Working Hours:

Days :

Mon, Tues, Wed, Thurs Hours : 08:30 to 17:15
Fri 08:30 to 12:30 

The post holder would be required to work the hours necessary to fulfil the requirements of the role.

Rate : Dependent upon skills and experience

How To Apply : Please forward an up to date copy of your CV to recruitment@erwinhymergroup.co.uk

Closing Date : 27th September 2020