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FAQs

Technical

A series of Technical FAQs.

Q: What are the specified weights for my vehicle?

A: Your caravan, MTPLM, MIRO, Essential Habitation Equipment, Maximum User Payload, Maximum Hitch Weight and Optional Equipment Payload can all be found by looking in the latest model section, or the 'Product Archives' on our website or referring to the relevant Technical Specification section of your handbook.

Q: What are the correct tyre sizes/pressure for my vehicle?

A: Tyre pressures for Elddis, Compass, Xplore and Buccaneer models can be found by looking in the latest model section, or the Product Archive section on our website or by referring to the relevant Technical Specification section of your handbook.

Q: What is the correct awning size for my vehicle?

A: Ground to ground awning measurements for Elddis, Compass, Xplore and Buccaneer models can be found by looking in the latest model section, the Product Archive section on our website or by referring to the relevant Technical Specification section of your handbook. However, if that information cannot be found then we would suggest that the physical measurement should be obtained by threading a piece of string through the awning channel from ground to ground, and then by measuring the string. Your awning manufacturer will then advise on the nearest size of awning appropriate for your measurement. All of our retailers should be able to offer you help and advice in choosing the right awning for your caravan or motorhome.

Q: Can I fit a bicycle rack/top box/air conditioning unit to my vehicle?

A: It may be possible to fit accessories to your caravan but this will depend upon the internal construction of the roof/walls and whether they can support the weight of the accessory. If it is possible your Retailer will be able to advise you, or alternatively they will obtain confirmation and a drawing where necessary, from us. Please note that weight of any accessories will reduce your User Payload allowance.

Q: How does my control panel work?

A: Please consult the literature supplied with your caravan, as this is a sophisticated electronic component. If you have any problems with the control panel then please inform your Retailer. If they are unable to resolve your problems then they will consult with us, or our supplier for further advice.

Q: How does my leisure battery and electrical system work?

A: The battery charger will operate when connected to the mains outlet on a caravan site. The 12V system, with the exception of the 12V fridge and battery charging, will not operate when your caravan is connected to your towing vehicle. If you encounter problems please ensure that you have checked your leisure battery is fully charged and that all fuses are OK. Are other electrical appliances working? Please note that when towing, your leisure battery will receive a trickle charge from your car battery, but this is not sufficient to fully charge a discharged leisure battery.

Q: My interior lights are not working, what do I do?

A: It is possible that all of the 230V mains electrical equipment may not be operated simultaneously. A typical UK caravan site mains hook-up point provides a maximum output of 10 amps and on some continental sites, this may be as low as 5 amps. So, for example if you operate a colour TV (2.50 amps), Blown air heater (8.5 amps), water heater (3.9 amps) and interior lights, you may overload your system by using too many appliances at the same time. Switching off other appliances should allow your lights to work.

PLEASE NOTE: The internal lights in your caravan will not operate whilst the caravan's electrical hitch cables are connected to a towing vehicle with the engine running.

NB: All current Elddis Crusader, Compass Camino and Buccaneer models come with an Alde Load Monitor to prevent you tripping out when hooked up on-site.