Our most frequently asked General FAQs
Q: Where can I obtain your latest brochure?
A: Our latest brochures are available from Approved Retailers or are available to view and download in Brochure Download section on this website. A request form can also be completed should you wish to receive a printed copy of our latest brochures.
Q: Can I come to the Factory to purchase touring caravans and motorhomes direct?
A: Our caravans and motorhomes are only available through our Approved Retailer network and are available to buy at approved dealerships and at regular shows and exhibitions.
Q: Where is my nearest Retailer?
A: Please refer to our Retailer Locator, or telephone 0371 964 2113 and ask for Customer Services.
Q: At which Retailer can I view the latest models?
A: The Retailer Locator on the website will show which brands and model types each Retailer sells. You will need to contact the Retailer directly to find out if they have a particular model in stock, or on order. Our Premier Retailers will offer a wider selection of models for you to view and compare.
Q: Can I purchase a handbook and how much does it cost?
A: Some of the most recent handbooks are available to view in the handbooks section. Printed copies can also be purchased at a cost of £15.00. We can accept payment by credit or debit card and you should contact us by telephoning 0371 964 2113, asking for Customer Services.
Alternatively please send a cheque made payable to "Erwin Hymer Group UK Ltd" to Customer Services, Explorer House, Delves Lane, Consett, Co Durham, DH8 7PE.
Your covering letter should give details of your caravan including the VIN/Conversion number and your name/address to which we will post your handbook. Please be advised that original handbooks are not always available and you may receive a photocopy.
Q: Why is the handbook not specific to my model?
A: Many of the components used in the manufacture of our caravans and motorhomes are identical throughout our model ranges, so we produce a generic handbook, which covers all models manufactured for that season. If the literature supplied with your caravan does not answer your question then please contact your Retailer for further assistance.
Q: I require technical or other information, who can help me?
A: The majority of information you require is available through your Elddis, Compass, Xplore or Buccaneer Retailer. Should you need to contact our Customer Services, then please quote the serial number of your caravan, along with your full name and address if a written reply is required.
Q: Can you tell me the second hand price of my caravan or motorhome?
A: Unfortunately as a Manufacturer we are not involved in the second hand market. Your chosen Retailer should be able to give you guidance on the current market value and may provide you with trade-in options if you decide to upgrade to a new model.