Despatch Team Leader
Closing Date: 20/12/2019
Despatch Team Leader
Main Purpose of the job
To get the best from the Despatch team by giving clear direction and supporting them to achieve objectives, targets
and standards, and success in all key result areas. Improve processes through the use of continuous improvement tools
Planning and Control
Achieve production targets and schedules:
Decide on overtime to achieve production targets cost effectively.
Rotate operators to achieve best results for the business
Material supply and stock control
Ensure all sections your control have the correct material for the job
Ensure all customers are supplied to meet QCD targets
Effectively control all known shortages within your section
Effectively control stock of raw material and finished goods relating to your section
Achieve high standards of product
Introduce and use Standard Operating Procedures in your area
Audit the use of SOP’s
Effectively use Quality Control Plans
Audit the use of QCP’S
Maintain the visual display board and KPI’s in your section
Control and change all drawings to specification
Carry out 1st off checks on product and report deviation from standard
Monitor both internal and external customer concerns feedback into your section
Work with R&D to improve the product and assembly
Use problem solving techniques to find the root cause and eliminate customer concerns
Recording and examining key data with the team.
Reporting on cause of deviation (what's gone wrong).
Indicating and/or taking corrective actions.
Provide support to all team members in line with the business strategy.
Develop the work group into a committed high performing team:
Motivate the team.
Appraise and develop team members.
Promote team spirit and flexibility within and across teams.
Provide direction and support to the team:
Convey objectives, targets and standards.
Co-ordinate members to make the best use of labour, materials and equipment.
Work within and provide cover for the team, when required.
Promote and maintain an effective communication throughout all areas
Hold regular team briefings in your area
Feedback business issues to operatives (targets, absenteeism, quality, health & safety)
Develop and promote close working relationships with other areas.
Introduce clear procedures for inter-departmental working.
Liaise with other team leaders to ensure that decisions also take into account the overall company strategy.
Input into regular team leader meetings
Present feedback when requested to all levels of the business
Health and Safety
Working in conjunction with the health and safety officer, introduce safe working practices in your area
Support the introduction of any Health and Safety change with your area
Carry out and review risk assessments for your area to meet company targets
Reporting near miss incidents/accidents
Police the wearing of PPE (disciplining repeat offenders)
To promote a culture of continuous improvement in all staff for whom responsible.
Continuous development of your team and selecting the correct improvement tool/course.
Take part in continuous improvement teams and support other teams when requested
Producing and maintaining skill matrix for your area with the assistance of your line manager
Working in conjunction with HR, develop and promote best practice in respect of recruitment, dealing with
absenteeism and discipline etc.
Facilitate continuous improvement team meetings with your team (at least monthly)
Utilise innovation of the team to improve processes, workflow, productivity, etc.
Promote, encourage and monitor 5s in your section
Monitor and control absence in your section
Completing absence paperwork
Carry out return to work interviews
Any other reasonable duties
BIT Level III
Certificate in Operations management desirable
Knowledge and Experience:
Continuous improvement tools and techniques
Introduction and management of change
Health and safety process requirements in production
Development of teams
Recruiting and disciplinary
Good communication skill
Normal Hours of work:
Mon - Thurs 08.00 - 17.00
Fri 08.00 - 13.00
39 hours per week, the post holder would be required to work the hours necessary to fulfil the requirements of the role.
How to Apply:
Please forward an up to date copy of your CV to firstname.lastname@example.org
20 Dec 2019