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FSC & AMC Lead Hand (Training Opportunity)

 

Position:

FSC & AMC Lead Hand (Training Opportunity)

 

Main Purpose of the job

Assist the FSC team leader to utilise all available resources to maximise customer satisfaction in all areas including the supply of aftermarket parts, the repair of vehicles and preparation of press and customer vans for handover. Assist with the provision of repair methods through the recording of standard operations and the support of retailer training days. Provide cover for the FSC Team Leader and Retailer Support team as required.

This is an exciting training opportunity for a driven individual with good communication skills and a general interest in the technical workings or engineering of caravans and motorhomes. Ideally candidates will possess some knowledge of either engineering, woodworking or electrics. The successful candidates will be required to gain high levels of technical knowledge and expertise whilst working within the role and will already possess excellent written and verbal communication skills along with the ability to use Microsoft Word, Excel and Power point.

Full on the job training will be provided and no previous experience is required.

Responsibilities:

Aid with the provision of direction and support to the team:

a) Convey objectives, targets and standards.

i) Co-ordinate members to make the best use of labour, materials and equipment.

ii) Work within and provide cover for the team.

b) Achieve key targets, standards and schedules:

i) recording and examining key data with the team.

ii) reporting on cause of deviation (what's gone wrong).

iii) indicating and/or taking corrective actions.

c) Develop the work group into a committed high performing team:

i) motivate the team.

ii) appraise and develop team members.

iii) promote team spirit and flexibility within and across teams

d) Create and review standard operations to aid with training and the transfer of knowledge:

i) Develop and refine repair methods

ii) Prioritise and document key standard operations

iii) Review standard operations with the FSC team

e) Facilitate continuous improvement team meetings:

i) utilise the innovation of the team to improve processes, workflow, productivity, etc.

ii) solve problems within the team's area.

iii) promote 5S

f) Contribute to improvements across the business:

i) work with adjacent teams to meet each other’s' requirements

g) Promote health and safety, and a clean work environment:

i) continually improve health, safety and operational standards.

ii) report and act on near misses and any health and safety incidents.

h) Work with front end support functions i.e. Customer Services

i) Support FSC, AMC and Customer Services with work load

ii) Provide answers to customer technical queries

iii) Support in the handover of any service centre repairs or any other product handover

iv) If required, carry out retailer or customer home visits to view problematic vans

v) Support any technical training either to internal staff or externally to retailers, customers etc.

vi) Support Customer Services when Retailer Support Engineer is off-site or on holiday etc

i) Any reasonable duties

Qualifications:           

BIT Level III or equivalent is desirable

GCSE Mathematics and English – pass or above

Knowledge and Experience:

Technical or engineering bias

Excellent verbal and written communication skills are essential

Confidently use Microsoft Word, Excel and Power point

Must be willing to travel (overnight stays where required)

Attributes:

Strong problem-solving skills

Ability to prioritise, delegate and meet deadlines

Excellent organisational skills

Excellent team worker

Strong leadership skills

Energetic, committed and having empathy with the customer

Normal Hours of work: 

Monday to Thursday 8.00am to 5.00pm

Friday 8.00am to 1.00pm. (39 hours per week.)

The post holder would be required to work the hours necessary to fulfil the requirements of the role.

How to Apply:

Interested candidates should submit their CV by email to recruitment@erwinhymergroup.co.uk or internal application forms to Susan Dunwiddie or Hayley Gibson, quoting reference 2065

Closing date:

18 May 2018